Job Description: IT Executive
Job Responsibilities:
1) Technical Support/Help Desk Support:
- Respond to help desk tickets and resolve user issues related to ERP, WMS, hardware & software
- Provide on-site or remote technical assistance to troubleshoot technical issues with desktops, laptops, printers, network connectivity issues and other peripherals.
- Install and configure new hardware and software applications.
2) System & Security Maintenance:
- Routine Maintenance: Perform regular maintenance tasks such as backups, and system cleanups.
- Monitor system and network performance and ensure that all IT equipment is functioning optimally.
- Maintain security measures, such as antivirus software, firewalls, and data encryption.
- Ensure compliance with organizational IT policies and procedures.
3) Documentation and Reporting:
- Maintain documentation for IT processes, systems, and troubleshooting procedures. Keep records of technical issues, resolutions, and user requests.
- Maintain an inventory of IT equipment and ensure that all assets are properly documented. Track the allocation and usage of hardware and software resources. Provide feedback to senior IT staff on potential improvements to IT services and infrastructure.
4) PHP & e-Commerce Maintenance
- Maintain existing code bases, troubleshooting, debugging and testing.
- Required Skill(s): PHP, MySQLi, HTML5, CSS, Bootstrap
Requirements:
- A Diploma / Bachelor’s Degree in Information Technology, Computer Science, or a related field is often preferred.
- Minimum 1 year of working experience.
- Basic understanding of computer hardware, software, and networking.
- Strong problem-solving and analytical skills.
- Good communication and customer service skills.
- Ability to work both independently and as part of a team.
- Willingness to learn and adapt to new technology
Interested candidate, please contact: Miss Samantha @ samanthayee@trnetworks.biz
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