Description
We are seeking candidates who wish to fast track their career in banking within the Customer Relationship team.
Fresh graduates with good communication, interpersonal and active listening skills and candidates with relevant work experience are invited to apply.
The primary responsibility of the role includes (but is not limited to):
Attending to incoming calls and respond to customer’s queries and requests in a courteous and professional manner
Strive for First Call Resolution at all times. Cases that cannot be resolved upfront should be immediately escalated to the appropriate party
Follow up customer calls where necessary
Manage and resolve customer complaints
Personalize service by cross selling and upselling products and services which are suitable for customer
Identify and escalate issues to Team Manager or Service Manager
Document all call information according to standard operating procedures
Able to accommodate to the shift hours and adhere to the work schedule
Continuously strive to achieve and exceed agreed productivity and KRA targets
Carry out any other duties assigned by Management
Requirements
Malaysian citizen
Fresh graduates are welcome to apply
Able to handle Mandarin speaking customers is an added advantage
Good oral communication, interpersonal and active listening skills
Basic PC knowledge, with the ability to quickly adapt to new software applications
Must be able to work on shift (allowance provided)
Required to work on weekend and public holiday
Willing to work in Damansara City / Wisma Hong Leong / Menara Raja Laut / PJ City
Benefits
Training provided
Mandarin speaker allowance
Salary Range
RM 2800 - RM 4200
Application Deadline
30 Dec 2022
Skills Required
Communication
Comments